Shivrudra Cars

Refund & Cancellation Policy

Effective Date: 1 January 2024

At Shivrudra Cars, we strive to deliver quality service and fair pricing. This policy outlines our approach to refunds and cancellations.

Service Cancellations

  • You may cancel a booked service at no charge by informing us at least 4 hours before your scheduled slot.
  • Walk-in services can be cancelled before work begins at no cost.

Refunds on Completed Services

  • If you are not satisfied with the quality of our work, please bring your vehicle back within 7 days. We will inspect and rectify the issue at no additional charge.
  • Refunds for completed services are considered on a case-by-case basis after inspection.
  • Parts that have been fitted and used are generally non-refundable, as per manufacturer terms.

Advance Payments

  • Advance payments made for special-order parts are refundable only if the part has not been ordered or can be returned to the supplier.
  • Refunds on advance payments, where applicable, will be processed within 7–10 working days.

Warranty Claims

If a defect in our workmanship or a replaced part is found within the warranty period, we will repair or replace it at no cost. This is not a refund but a warranty obligation — details are provided on your invoice.

How to Request a Refund

Contact us with your invoice number and a description of the issue:

Contact

For any concerns, please reach out — we value your trust and will always work towards a fair resolution.